At Teemirafive, we understand that sometimes you may need to modify or cancel your order. Below are our guidelines for order modifications and cancellations:
1. Order Modification & Cancellation
- Customers can request order modifications or cancellations within 12 hours of placing the order.
- After 12 hours, we cannot accept any modification or cancellation requests as the order will have been processed and sent for shipping.
2. How to Modify or Cancel an Order
To request an order modification or cancellation, please follow these steps:
- Prepare the necessary details, including:
- Your order email
- Order number (found in the confirmation email from Teemirafive)
- Specific request (modification details or cancellation request)
- Send your request to support@teemirafive.com with the subject line: [Modify/Cancel Order + Order Number].
3. Refunds for Cancelled or Modified Orders
- Once we receive your request, we will review and respond within 1 business day.
- If approved, refunds for cancelled orders or price adjustments for modified orders will be processed within 3 business days.
- Refunds will be issued based on the cancelled order value or the adjusted total of the modified order.
If you have any further questions, feel free to contact us at support@teemirafive.com.
Thank you for choosing Teemirafive!